The main box-office is located on the plaza level (4th floor of Heritage Bank Center facing Great American Ballpark). You may access the plaza level by utilizing the steps surrounding Heritage Bank Center and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway) on non-event days.
The Box Office will be closed in response to the COVID-19 climate beginning on Monday, April 23. We will reopen at the direction of Governor Mike DeWine. We look forward to serving you in the near future.
There is NO TICKETMASTER SERVICE CHARGE for tickets purchased at the Heritage Bank Center Box Office.
By Phone: 800-745-3000
Online: Click here
Please note that if purchasing tickets on the morning of an onsale that patrons purchasing tickets for the show going on sale will be given priority. After the initial
Tickets may be picked up at the Will Call window two hours prior to the start time of an event. You must have valid photo ID and the credit card used to purchase the tickets. The will-call window is located on the plaza level 4th floor of Heritage Bank Center facing Great American Ballpark) facing Great American Ballpark.
Some events or price levels may utilize paperless ticketing, or credit card entry. In these cases the card you used to buy your ticket is your ticket. Just show that card at the entrance along with a photo ID; they’ll swipe it to find your purchase and print a seat locator slip. If you have any questions about this service you may view Ticketmaster's F.A.Q. here or call us at 513-421-4111.
Anyone with a General Admission ticket must enter the building via our General Admission entrance (located near the corner of Mehring Way and Old Broadway - at River Level). Our General Admission gates open two hours prior to the start time of any event that offers General Admission seating.
Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 513-421-4111.
Please be cautious when purchasing tickets from any source other than Ticketmaster! Keep in mind that If you choose to purchase your ticket from a third party or broker:
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