The main box-office is located on the plaza level (4th floor of Heritage Bank Center facing Great American Ballpark). You may access the plaza level by utilizing the steps surrounding Heritage Bank Center and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway) on non-event days.
Monday - Thursday 10:00am to 3:00pm
During this time, Heritage Bank Center will be operating under heightened disinfecting procedures. These procedures include 6 feet spacing between customers, employee PPE in public spaces, and wellness checks as employees enter the building. Steps will also be taken after every box office transaction including disinfection of interior and exterior window workspace, computer, keyboards, and pens plus the box office attendant will change gloves with each new patron. The safety and health of our employees and customers are our top priority.
There is NO TICKETMASTER SERVICE CHARGE for tickets purchased at the Heritage Bank Center Box Office.
By Phone: 800-745-3000
Online: Click here
Please note that if purchasing tickets on the morning of an onsale that patrons purchasing tickets for the show going on sale will be given priority. After the initial
Tickets may be picked up at the Will Call window two hours prior to the start time of an event. You must have valid photo ID and the credit card used to purchase the tickets. The will-call window is located on the plaza level 4th floor of Heritage Bank Center facing Great American Ballpark) facing Great American Ballpark.
Some events or price levels may utilize paperless ticketing, or credit card entry. In these cases the card you used to buy your ticket is your ticket. Just show that card at the entrance along with a photo ID; they’ll swipe it to find your purchase and print a seat locator slip. If you have any questions about this service you may view Ticketmaster's F.A.Q. here or call us at 513-421-4111.
Anyone with a General Admission ticket must enter the building via our General Admission entrance (located near the corner of Mehring Way and Old Broadway - at River Level). Our General Admission gates open two hours prior to the start time of any event that offers General Admission seating.
Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 513-421-4111.
Please be cautious when purchasing tickets from any source other than Ticketmaster! Keep in mind that If you choose to purchase your ticket from a third party or broker:
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